You may return new, unsuitable & unworn items within 14 days for a full refund. Items must be back to us within 14 days of you receiving them. Please read full returns terms below.
How To Return.
If you need to return an item, simply do the following.
- Login to your Style Heist account.
- Go to your orders & alongside your most recent order select "return items
- Select which items you would like to return.
- Click Submit Return Request
Checked out as guest??
No problem, head over to the login page, enter your email address and click forgotten password and you will be emailed with a password reset link.
All return requests are manually authorised. Once your return request has been accepted you will receive email confirmation stating "Return Authorised" You are then able to return your item/s to the below address.
c/o BIG YELLOW
If you return your items to the above address without completing a return request your refund will be delayed.
Items received outside of this 14 day period will not receive a refund. If your item/s arrive back to us between 14-21 days after you received it we will issue you with store credit for the equivalent amount. Items received after this time will be returned back to you at your expense.
Customers outside of the UK & Europe have 21days to return their items.
All goods will be inspected on return & all items must be returned in a re-saleable new condition. If items are returned worn or soiled for example by makeup, deodorant, fake tan or odours; such as perfume or smoke, they will not be accepted for refund. Please do take extra care when trying on your items to ensure they come back in the same condition that they were in when you received them. Items returned with marks like the above will be returned back to you.
You will receive your refund within 14 working days of us receiving your returned package to us. Refunds are processed in the order we receive them, if you shipped your item back to us recorded delivery (recommended) and the item is showing as "signed for" then please rest assured that we have it and are processing it.
Emailing us to check up on your refund will not speed up the process, we do work through them as quickly as we possibly can.
Once we have processed your return, you will receive an automatic email saying your item has been "received." This means that we have processed you return, and refunded your monies. If you have paid via PayPal then your refund should follow minutes later, however card payments can take 24-48hrs to reach your account.
Refunds can only be credited to your original method of payment.
Unfortunately we are currently unable to offer a free returns service & shipping costs are non refundable.
Where credits are issued, these will have no expiry date.
Any questions please email us at firstname.lastname@example.org