Refund policy

Refund Policy

Refund Request Period

Refund requests can only be accepted within 7 days from the date the item(s) have been delivered to the customer's address. Any refund request submitted after 7 days of delivery will not be accepted.

To be eligible for a refund or return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return or refund request, please contact us at  Styleheist.wb@gmail.com. If your request is approved, we will provide you with return instructions and, where applicable, a return shipping label. Items returned without first requesting a return will not be accepted.

For any questions regarding returns or refunds, please contact us at  Styleheist.wb@gmail.com

Damages and Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalised products
  • Personal care and beauty products
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions about whether your item is eligible for return.

Sale items and gift cards are non-refundable and cannot be returned.

Exchanges

The quickest way to receive a different item is to return the eligible item following our return process and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.

Social Media / Store Policy

To keep everything consistent, update all customer-facing platforms (Facebook, Instagram, TikTok, website FAQs, Shopify policies, and any highlights or pinned posts) to use the same wording:

Refund requests can only be accepted within 7 days from the date the item(s) are delivered to the customer's address.